How We Rate Casinos
At Bemis Events, we've developed a comprehensive methodology to evaluate and rank the best betting sites in Australia. Our rigorous testing process ensures that every casino featured on our site meets our high standards for safety, fairness, and player experience. Here's exactly how we rate Australian online casinos.
1. Licensing & Regulation
The foundation of any trustworthy casino is proper licensing and regulation. We prioritise casinos that hold valid licenses from recognised gambling authorities, including:
- Malta Gaming Authority (MGA) – One of Europe's most respected regulators
- UK Gambling Commission (UKGC) – Sets strict standards for player protection
- Curaçao eGaming License – Established authority for online gaming
- Australian State Licenses – Local licensing where applicable (ACT, NSW)
Casinos without proper licensing are automatically excluded from our reviews, regardless of other merits.
2. Game Selection & Software Providers
A quality casino offers diverse gaming options through reputable software developers. We evaluate:
- Number of slot titles available (minimum 500+ games)
- Live casino offerings (live roulette, blackjack, baccarat, poker)
- Table games variety (standard and specialty games)
- Software providers partnered with the casino (Microgaming, NetEnt, Pragmatic Play, Evolution Gaming, etc.)
- Game fairness and RTP (Return to Player) percentages
- Regular game updates and new releases
3. Bonus Terms & Wagering Requirements
We examine all promotional offers with a critical eye, focusing on fair and transparent terms:
- Welcome bonus structure and deposit matching percentages
- Wagering requirements (rollover multipliers) – we prefer lower requirements
- Maximum cashout limits on bonuses
- Game restrictions (which games contribute to wagering)
- Bonus validity periods
- Ongoing promotions and loyalty rewards
- Clarity and accessibility of Terms & Conditions
Casinos with excessively restrictive or unclear bonus terms receive lower ratings.
4. Payment Methods & Withdrawal Speed
Fast, secure banking is essential for player satisfaction. We assess:
- Accepted payment methods (credit/debit cards, e-wallets, bank transfers, cryptocurrency)
- Deposit processing times
- Withdrawal speed (target: under 24 hours for e-wallets)
- Minimum and maximum transaction limits
- Banking fees and charges
- Payment security and SSL encryption
- Support for local Australian payment options (POLi, Neosurf)
5. Customer Support
Responsive, helpful customer service is crucial when issues arise. We test and rate:
- 24/7 live chat availability and response times
- Email support quality and response timeframes
- Phone support availability
- FAQ section comprehensiveness
- Support agent knowledge and professionalism
- Multi-language support options
- Social media responsiveness
6. Mobile Experience
Most players access casinos via mobile devices. We evaluate:
- Responsive website design across all devices
- Dedicated iOS and Android apps (where available)
- Loading speed and performance
- Navigation ease and user interface design
- Game quality on mobile platforms
- Touch-screen functionality
- App stability and crash frequency
7. Responsible Gaming Tools
Player protection is paramount. We verify the availability of responsible gaming features:
- Deposit limits (daily, weekly, monthly)
- Loss limits and spending caps
- Self-exclusion options (temporary and permanent)
- Cooling-off periods
- Reality checks and session time limits
- Responsible gaming information and resources
- Links to problem gambling support services (Gambling Help Online, Lifeline Australia)
- Account closure options
Casinos lacking comprehensive responsible gaming tools receive significantly lower ratings.
8. Our Rating Scale
We use a 1-10 rating system to provide a quick overview of each casino's overall quality:
- 9-10 (Exceptional): Top-tier casinos excelling across all categories. Highly recommended for Australian players.
- 7-8 (Very Good): Excellent casinos with minor areas for improvement. Safe and enjoyable choice.
- 5-6 (Good): Solid casinos meeting most criteria. Suitable for players, but with some limitations.
- 3-4 (Fair): Casinos with notable shortcomings in key areas. Proceed with caution.
- 1-2 (Poor): Significant issues or regulatory concerns. Not recommended.
Our overall score is calculated by weighing each criterion according to its importance to player safety and experience, with Licensing & Regulation carrying the most influence. Individual scores for each category are also provided in our detailed reviews.
Note: All information on Bemis Events is current as of 2026 and regularly updated. Casino terms, games, and features change frequently, so we recommend checking the casino's official website to confirm details before playing.